If you've been charged and believe a refund is warranted, the support team can review your case. Refunds are handled individually. The fastest way to get help is through the in-app support chat.
How to request a refund
Click the Support button in the bottom left sidebar.
Click Contact us to start a conversation with the support team.
Describe the charge you're asking about, including the date and amount.
You can also email [email protected] directly.
What to include
To speed up the review, include:
The email address on your Anara account
The date and amount of the charge
A brief explanation of why you're requesting a refund
Common situations
Refund requests are reviewed individually. Common situations the team handles:
Accidental or duplicate charges
Charges after an expected cancellation
Billing errors
Questions about credit top-up charges
Credit purchases
For credit top-ups, the team can refund:
Purchases that failed or errored but were still charged
Unauthorized or duplicate credit charges
Credits that were already spent on completed work aren't refundable: they paid for the AI usage that ran. Leftover credit balances after a cancellation stay with your workspace rather than being refunded. If a task used far more credits than you expected, contact support with the chat or task link so the team can take a look.
Preventing future charges: To stop being charged, cancel your subscription before the next billing date. Requesting a refund does not automatically cancel your subscription.